Frequently asked questions
Please call our switchboard on +44 (0)141 352 8300 and ask to speak to our Accounts team.
Credit cards, debit cards, bank transfer or company bill back (if arranged in advance) and cash with credit card guarantee are all options.
NB if the credit card used to make the booking cannot be presented at check in, a third party payment form must be completed. Please email firstname.lastname@example.org to request a form.
Please speak with our front office team before checking in. You can give them a call at +44 (0)141 352 8300.
No, we don't have a business centre.
Unfortunately not, however guests can use the Arc gym at Glasgow Caledonian University. The Arc gym is available for £2 a day until end of year now!
Yes, we offer room service 24 hours a day, seven days a week.
Wi-Fi is complimentary during your stay.
Check in time is 2pm and 12:00 noon is check out time.
Guide dogs only.
Yes, we have accessible rooms. For more information on the accessible features of our hotel, call our reservations team at +44 (0)141 352 8300.
Yes, we do. To enquire about inter connecting rooms, call our reservations team at +44 (0)141 352 8300.
If you made a reservation using a third-party website please contact your service provider directly to make amendments to your reservation.
A valid government issued photo ID is required at the time of check in.
Kids stay free up to the age of 12.
The minimum age requirement to check in to a room is 18.
Flexible rates allow free of charge cancellations and amendments until 4:00 pm (local hotel time) the day prior to arrival - to avoid a one night's room and tax charge to your credit card.
Advance purchase rates are fully prepaid at the time of booking, non-refundable and non-transferrable.
Additional rollaway beds cannot be put into the bedrooms. However family rooms will have space for a cot, which can be provided free of charge if requested at the time booking.
La Bonne Auberge Brasserie is open for breakfast between 6.30am – 10am weekdays and 7.30am – 10.30am weekends. Our ‘All Day Dining’ menu is available throughout the day in either the bar/ lounge/ restaurant.
La Bonne Auberge is available for breakfast, lunch, afternoon tea and dinner.
No, however we do offer discounted guest parking of £15.00 for 24 hours at Concert Square car park, which is located directly across from the hotel. Our front desk team can validate your car parking ticket at check in/ check out.
Overnight flat rate 6pm – 8am £4.00. The height restriction is 1.9m
Unfortunately we don't offer a free shuttle service from the airport. However there is a Glasgow Airport Express 500 bus service operated by First Glasgow which runs 24/7 and drops off/ picks up from Buchan Bus Station directly opposite the hotel.
Using post code G1 2RL will direct you straight the hotel. We are located directly opposite Cineworld, Buchanan Bus Station and Glasgow Royal Concert Hall.
West Nile Street and Renfrew Street
All our bedrooms, excluding our wheelchair assessible rooms and penthouse suites, have bathtubs with an over the tub shower. Our wheelchair accessible rooms have wet rooms, including shower, with hand rail to aid accessibility and our 3 penthouse suites have a luxurious 'rain fall' walk in shower.
Book your stay
AT A GLANCE:
PRIME GLASGOW CITY CENTRE LOCATION
113 EXCELLENTLY APPOINTED GUESTROOMS
FREE WI-FI INTERNET ACCESS
AA ROSETTE WINNING BRASSERIE
MEETINGS & EVENTS ROOMS FOR UP TO 110 GUESTS
EARN IHG REWARDS POINTS IF BOOKED DIRECT
DISCOUNTED PUBLIC CAR PARKING AVAILABLE NEARBY